Lane Bryant Reviews

Been a customer of LB for 20 years and have been trying to place an order for 2 weeks on line with same error message. I did the chat and they could not place it either. Called into customer service they left me on hold for 45 minutes while trying to place the order and came back and said call back later we cannot process it technical difficulties. I asked to speak with a supervisor and she told he was not available and to call them back later. I need to call them back? Mind you this is a $300.00 + order. I am furious and I will not be a Torrid forever customer. This is just absolutely insane. LB used to be the best it is very obvious to me why they are rated 2 stars. It is sad - loved this store. But Customer service can make or break my service with a company. Left a horrible taste in my mouth.

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there without even an apology. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional. This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!

Ordered online sent email on 6/23 would get 25 lane bryant cash Now not honoring this said not giving to me gave me 1 real women point which you get 1 point per 100 spent and get 10 bucks when reach 3000 which is useless and a lie worst company ever don't buy from them with high prices and lies do better to shop on Amazon. To top it all off when called first customer service agent transfered me to survey in middle of sentence and second just mutted phone never answered and then transfered me to survey which is hanging up on me and then supervisor was useless and told me they were not even honoring there own email.

I placed an online order, and the money was held on my bank account, but the order was canceled. I phoned Lane Bryant this morning, and the customer service rep was very helpful and re-placed the order. However, and additional hold was placed on my account and, they once again canceled my order. When I phoned back to find out the problem, she blamed my bank information (which matched their billing and shipping information). When we reviewed that, she tried to tell me that she can't release the 2 holds on my account but was willing to have me place another order.

I will be filing a complaint with the Attorney General's Office and Better Business Bureau and placing a fraud alert on my bank. I will also never again order from Lane Bryant.

I was going on a trip to the US for 12 days and ordered a bunch of items around 2 weeks before arriving. A few of the items shipped and arrived before me, but the others showed as processing. I called and was told the items were picked by the warehouse and were waiting for a carrier and would update shortly. A few days later they hadn't updated and I called again - same message. On the 11th day of my trip I called to cancel and was told the issue would be escalated and someone would get back to me. I am now back home and keep calling/live chatting and every time I am told the order is still processing and hasn't been cancelled and they will escalate the issue and someone will get back to me. No one ever does.

I have purchased clothing from Lane Bryant for many years. I have a credit card and my limit was cut in half. I've never missed a payment or late payment, as I have AUTO PAY on my account. I received an email stating my payment was late. So, I looked at my account and there was over $78 in late fees and finance charges in 1 MONTH! I called and spoke with a representative. She was very scripted. I attempted to address these fees with her and was told auto pay won't start until my next billing cycle. I requested she look at my account and see when my AUTO PAY was started on my account. Again, with the scripted chatter... I requested the late fees be removed, as I have AUTO PAY and there should NEVER have been ANY late payments, late fees or OTL fees! Then... When I requested to pay my card to $0 balance. The representative tells me there's a $9 fee! REALLY! I had to request her to wave the fee, due to all I just had to deal with.
The bad thing is I have NEVER had any issues with any of the sales rep in any of the stores. I have NEVER had any issues with any of the products... other than they're discontinued. I totally understand about business... But this is NO WAY to treat continuing, dependable customers!
WATCH FOR ALL THE FEES AND PHONY CHARGES!

Stores are great, but billing's rules are ridiculous. Seems like you guys intentionally try to hold your customers money as long as possible. Since March 12, I have been trying to get a refund for returned items; I was told they could not put it back on the debit card it was drafted from (not credit card), but was told you can only give me a store credit. After calling home office, they told me they would send me a check. I got an email the other day saying they need an update to my address (my address is the same as 10 years ago). I ask again, since you cant' seem to get a check to me, can you just add it back electronically... but NO... that is still not possible! They need to send another check! How many times will you do this run around. After looking at your bad reviews online, this seems to be a common scam. I will NEVER do business with Lane Bryant again, and will continue to post this in as many places as possible... people need to be warned

The supervisor refused talking to me. I'm not referring anyone else here. This was an awful experience. I've spent alot of money with this company and get horrible customer service. They refused assisting me. They careless about the customers... Gas over 4 dollars a gallon so I ordered and have 40 min drive over there wreckless shipping and sensored item...

Donna was great! My mom and I were there to try on bras and she helped us for over an hour to get just the right thing. Donna get 5 stars! However, they had signs all over the store BOGO for $10. I loaded up on some really cute tops and when I got to the register they only took $10 off each top. Needless to say I left with no tops.

Just bought panties and a number of them were received with holes in them.
Not happy. The quality of the material is very poor. I'll be looking elsewhere in the future.